Frequently Asked Questions

CiYu is a modern dating platform focused on meaningful, authentic relationships and real user experiences.

Anyone a legal adult (aged 18 or older) who seeks genuine connections is welcome to join CiYu. You may be required to provide identification documents to verify your account- if need be.

No, CiYu requires account subscription to access our services. Premium features are also available for an affordable fee.

CiYu prioritizes authentic connections, verified profiles, and emotional depth, unlike apps focused only on swiping.

We use encryption and strict data policies. Your chats are private, and we never sell your information.

Yes. Every profile goes through a verification process to ensure authenticity.

You can block or report users directly from their profile or chat window. Our team will review each case.

Absolutely. We support and protect users of all orientations and gender identities.

CiYu uses intelligent matching based on preferences, personality, interests, and dating goals.

Messages can be sent once there is mutual interest. Premium users may unlock early messaging.

Badges show user verification, shared interests, dating goals, or premium status.

Go to Account > Account Settings >Delete Account to deactivate or permanently remove your profile.

Yes. You can adjust your match preferences anytime under Bio.

You can reach us via in-app support or email us at support@ciyu.africa
Also reach us quickly via WhatsApp on the chat icon below.

Yes! We welcome your ideas. Use the Feedback section in the app or email us your suggestions.