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Privacy Policy

Welcome to CiYu. Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use the CiYu dating platform, including our app, website, and any related services (collectively, the “Platform”).

By using CiYu, you agree to the practices described in this policy. If you do not agree, please do not use our services.


📌 1. Information We Collect

a) Information You Provide Directly

  • Registration Data: Name, email address, phone number, date of birth, gender, sexual orientation, profile photos, and biography.

  • Preferences: Relationship goals, hobbies, religious views, and other optional personal data you provide.

  • Communication: Messages, chat content, and support inquiries.

b) Information We Collect Automatically

  • Device Info: IP address, device type, operating system, browser, language.

  • Usage Data: Login timestamps, pages visited, click patterns, match behavior.

  • Location: With permission, we collect your location to suggest local matches.

c) Third-party Integrations

  • We may collect data from social media logins (e.g., Facebook, Google) if you choose to sign up this way.



📦 2. How We Use Your Information

We use your data to:

  • Provide and personalize matchmaking suggestions.

  • Improve user experience through analytics and testing.

  • Prevent fraud, harassment, or unauthorized access.

  • Communicate service updates, promotions, and account notices.

  • Comply with legal obligations and enforce our Terms of Service.



🛡️ 3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your data:

  • Encrypted transmission (HTTPS)

  • Secure storage with access controls

  • Regular security reviews and audits

However, no platform is 100% secure. We encourage you to use strong passwords and report suspicious activity immediately.


👥 4. Who We Share Your Data With

We do not sell your personal data. We may share it only:

  • With service providers (e.g., cloud hosting, analytics, SMS providers) under confidentiality agreements.

  • When required by law enforcement or regulators.

  • To protect CiYu, our users, or the public from harm.



🌍 5. International Data Transfers

As CiYu may operate in multiple countries, your data may be transferred or stored on servers outside your country of residence. We ensure all data transfers comply with applicable laws, including Kenya's Data Protection Act and the EU's GDPR where applicable.


⚙️ 6. Your Rights & Choices

You have the right to:

  • Access and correct your personal data.

  • Delete your account and associated data.

  • Withdraw consent at any time (where processing is based on consent).

  • Opt-out of marketing communications.

  • File a complaint with a data protection authority.

To exercise these rights, email us at: privacy@ciyu.app


🧼 7. Data Retention

We retain your data only for as long as necessary to provide our services or as required by law. If you delete your account, your profile will be removed immediately, and all personal data will be purged within 30 days.


🧁 8. Cookies and Tracking

CiYu uses cookies and similar technologies to:

  • Keep you logged in

  • Analyze usage patterns

  • Improve features and performance

You can control cookies through your browser settings.


🚸 9. Children’s Privacy

CiYu is intended only for users 18 years and older. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly. Any account suspected/reported to be of a minor, must undergo user authentication/verification again-while providing relevant identification documents to verify. If the verification is not met, the account will be deleted permanently.


📬 10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users through the app or email when significant changes are made. Please review this page regularly.


📞 11. Contact Us

If you have questions or concerns about your privacy, reach out to us:

CiYu Privacy Officer
📧 Email: privacy@ciyu.app
📍 Address: Nairobi, Kenya.
📞 Phone: +254 712 345 678

CiYu is committed to providing a safe, respectful, and transparent platform for building genuine relationships. Your trust is our top priority.